Service Policies

Clear, written expectations so you know how we operate and what you can expect from us.

We want working with The Lawn Mafia to be simple and predictable. The information below explains how we handle scheduling, access to your property, payments, weather delays, damage, safety, and more. If you ever have a question about something here, please ask — we’d rather talk it through than leave you guessing.

Scheduling & Service Visits

Most mowing customers are placed on a weekly or bi-weekly schedule during the growing season. We will assign a service day as closely as possible and aim to keep your visits consistent. Exact times may vary based on route, weather, and other factors.

We do not guarantee an exact clock time, only a service day or service window.
If we need to adjust your schedule for any reason, we will do our best to notify you.
One-time or seasonal jobs (leaf clean-up, brush work, etc.) are scheduled as openings allow.

Access, Gates & Pets

To service your property safely and efficiently, we must be able to access all areas we are scheduled to maintain.

Please ensure gates are unlocked and any access codes provided are accurate.
Pets must be secured indoors or in a safe area away from where we are working.
We will not enter a yard with loose aggressive animals or animals that prevent us from working safely.
If we cannot safely access part of the yard, we may skip that portion for the visit and still charge for the service.

Yard Preparation

Please pick up toys, trash, water hoses, pet waste, tools, and other loose items before we arrive. Objects left in the yard are a safety hazard and can cause damage to our equipment and your property.

We are not responsible for damage to items left hidden in the grass (toys, hoses, tools, wiring, etc.).
Excessive pet waste, trash, or debris may result in an extra clean-up charge or a skipped visit.
If a yard is excessively overgrown compared to normal visits, a “tall grass” surcharge may be applied.

Weather & Rain Delays

Weather in East Texas can change quickly. We will not mow when it is unsafe to do so, when the yard is saturated, or when doing so would cause damage to your lawn or our equipment.

Rain or storms may delay your service day to the next available dry window.
In extremely wet conditions, we may skip certain areas to avoid rutting or turf damage.
If we must significantly adjust your schedule due to weather, we will do our best to notify you.

Billing, Payments & Collections

How we handle invoices, due dates, late payments, and unpaid balances.

Payments & Billing

In most cases, payment is due at the time of service or upon receipt of invoice, unless we have made other arrangements in writing.

We may send invoices electronically and/or by other agreed methods.
We accept common forms of payment such as cash and electronic payments (details provided on your invoice or estimate).
For larger or one-time cleanup jobs, a deposit may be required before work begins.

Late Fees & Collections

We understand things happen, but unpaid balances affect our ability to operate and pay our crew. If an invoice is not paid by the due date shown:

A late fee may be applied to past-due balances.
We may pause service until the account is brought current.
Accounts that remain unpaid for an extended period may be forwarded to collections or small claims court as allowed by law.

If you are having trouble making a payment, please contact us before the invoice becomes seriously past due. We are more open to working with customers who communicate than those who simply disappear.

Damage, Hidden Hazards & Liability

How we handle accidents, and what we cannot be responsible for.

Hidden Objects & Hazards

We do our best to walk properties and watch where we mow and trim, but we cannot see through grass, soil, or mulch. We cannot be responsible for damage caused by objects hidden in the lawn.

Examples of hidden items we are not responsible for include (but are not limited to):

Ropes, cables, extension cords, or wires
Water hoses, toys, tools, stakes, or yard decorations
Sprinkler heads or lines not reasonably visible or previously disclosed
Rocks, bricks, or construction debris hidden in the grass

Property Damage

If we become aware that we may have caused damage to your property due to our actions, we want to know about it immediately.

Please report any suspected damage to us within a reasonable time after the visit.
We may request photos and the opportunity to inspect the damage before any repairs are made.
If we determine that damage was caused by our negligence, we will work with you on a reasonable repair or resolution.

We operate as a legitimate business and carry appropriate insurance coverage. Our goal is always to do the right thing when we are at fault, and to avoid being held responsible for things we had no reasonable way to see or prevent.

Chemicals, Treatments & Safety

Transparency about what we use and how to keep people and pets safe.

Weed Control, Fertilizers & Other Products

When we use herbicides, fertilizers, or other chemicals on your property, we do so in accordance with product labels and recommended rates. We believe you have a right to know what’s being used.

We maintain a Chemicals page where you can see information related to products we may use.
Safety Data Sheets (SDS) are available for review upon request for products we use on your property.
If you have children, pets, or special concerns, please tell us before any treatments are applied.

After treatment, we may recommend keeping children and pets off treated areas until the product has dried or as directed by the label. Please follow any instructions we provide for your safety.

Safety, Behavior & Photos

How we conduct ourselves on your property and how we use images of our work.

Safety & Conduct

We take safety seriously — for our crew, your family, and your property. Our employees are expected to behave professionally at all times.

No tobacco products or vaping while working on your property.
No foul language or inappropriate behavior on job sites.
Equipment must be operated only by trained staff — please keep children and pets away from work areas.

Photos, Before/After & Advertising

We sometimes take before-and-after photos of our work to document conditions, track progress, and use in our portfolio or advertising.

We focus on the property and work performed, not on people.
Photos may be used on our website, social media, or marketing materials.
If you prefer that we do not use recognizable photos of your property in advertising, please let us know and we will respect that request.

Satisfaction, Changes & Contact

We want long-term customers, not one-time jobs — and communication is the key.

Satisfaction & Concerns

If we miss something, or if a visit does not meet your expectations, we want to know. We would rather come back and fix it than leave a job unfinished.

Please contact us as soon as possible after the visit so we can address the issue while it is fresh.
Reasonable touch-ups or corrections may be scheduled at no additional charge when we are at fault.
If ongoing issues cannot be resolved, either party may request to end service.

Policy Updates

These policies may be updated from time to time. The most current version will always be posted on this page. Continued use of our services after changes are posted is considered acceptance of the updated policies.

If you have any questions about these policies, please call or text us at 409-240-9595 and we’ll be happy to discuss them with you.